At Shape and Strength, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our clinic or use our website.
Who We Are
Shape and Strength is a physiotherapy, fitness, and nutrition center located at 16C, Bipin Pal Rd, Manoharpukur, Kalighat, Kolkata, West Bengal 700026. Our website is shapeandstrength.com, and you can reach us at +91 9674004799 or shapeandstrength@gmail.com.
Information We Collect
When You Visit Our Clinic
When you come to us for treatment, we collect information necessary to provide you with proper healthcare services:
- Your name, age, gender, and contact details
- Medical history and current health conditions
- Details about your symptoms and the reason for your visit
- Physical examination findings and assessment results
- Treatment plans, therapy notes, and progress records
- Emergency contact information
This information is essential for us to diagnose your condition accurately and create an effective treatment plan tailored to your needs.
When You Use Our Website
Our website collects basic information to improve your browsing experience:
- Your IP address and browser type
- Pages you visit and time spent on our site
- How you found our website (search engine, direct link, etc.)
- General location data (city/state level, not your exact address)
We use this information to understand how visitors use our website so we can make it better and more helpful.
When You Contact Us
If you call, email, or message us through WhatsApp or our contact form, we keep a record of:
- Your name and contact information
- The content of your inquiry
- Any appointment details discussed
This helps us respond to your questions and manage your appointments properly.
How We Use Your Information
We use the information we collect for these specific purposes:
For Your Healthcare: Your medical information is used solely to provide you with physiotherapy, diet counseling, fitness training, and related healthcare services. Our team reviews your records to track your progress and adjust your treatment plan as needed.
For Appointments: We use your contact details to confirm appointments, send reminders, and reschedule if necessary. We may also reach out for follow-up care or to check on your recovery progress.
For Billing: Your contact and treatment information is used to prepare bills and maintain payment records for the services you receive.
For Communication: With your permission, we may occasionally share health tips, clinic updates, or information about new services that might benefit you. You can opt out of these messages anytime.
For Improvement: We analyze general patterns (not individual records) to improve our services, understand what treatments work best, and make our clinic more efficient.
How We Protect Your Information
Your privacy and data security are important to us. Here’s how we keep your information safe:
- All physical medical records are stored in locked cabinets with restricted access
- Digital records are password-protected and accessible only to authorized staff members
- Our computers have updated antivirus and security software
- We train our staff regularly on patient confidentiality and data protection
- We never discuss patient information in public areas or with unauthorized individuals
- Treatment rooms are private, and conversations cannot be overheard
Who We Share Information With
We respect your confidentiality and only share your information in these limited situations:
Medical Necessity: If we refer you to another healthcare provider (like an orthopedic surgeon or specialist), we may share relevant medical information with your consent to ensure continuity of care.
Legal Requirements: We will disclose information if required by law, court order, or government authority.
With Your Consent: If you specifically authorize us to share information with family members, insurance companies, or others, we will do so only to the extent you’ve approved.
We do not sell, rent, or trade your personal or medical information to third parties for marketing purposes. Ever.
Your Rights
You have complete control over your information:
Access Your Records: You can request to view or receive copies of your medical records at any time. Just contact our front desk, and we’ll arrange it for you.
Correct Information: If you notice any errors in your records, please let us know immediately so we can update them.
Withdraw Consent: If you previously agreed to receive promotional messages or newsletters, you can unsubscribe anytime by replying “STOP” or contacting us directly.
Request Deletion: You can ask us to delete your information, though we may need to retain certain medical records for legal and regulatory purposes (typically 5-7 years as per medical practice guidelines).
Ask Questions: If you have any concerns about how we handle your data, feel free to reach out. We’re happy to explain our practices.
Website-Specific Information
Cookies
Our website may use cookies (small text files stored on your device) to remember your preferences and improve your browsing experience. You can disable cookies in your browser settings, though this might affect some website features.
Third-Party Services
We use WhatsApp for appointment booking and communication. When you contact us through WhatsApp, their privacy policy also applies. We recommend reviewing it at whatsapp.com/legal.
Our website may also use Google services (like Google Maps for location) which have their own privacy policies.
External Links
Our website may contain links to other websites (like our social media pages or health resources). We’re not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before sharing any information.
Data Retention
We keep your medical records for a minimum of 5 years from your last visit, as required by medical practice standards and applicable laws. This ensures we have your complete history if you return for treatment in the future.
General website analytics data is retained for up to 2 years to help us understand trends and improve our services.
If you request deletion of your data, we’ll comply within 30 days, except for information we’re legally required to retain.
Children’s Privacy
Our services are intended for adults and young adults. If we provide treatment to minors (under 18 years), we collect information with parental or guardian consent. Parents have the right to access, review, and request deletion of their child’s information.
Changes to This Policy
We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we’ll post the updated policy on our website and update the “Last Updated” date at the top.
We encourage you to review this policy periodically, especially if you’re a regular patient.
Contact Us
If you have questions, concerns, or requests regarding your privacy or this policy, please don’t hesitate to reach out:
Shape and Strength
16C, Bipin Pal Rd, Manoharpukur, Kalighat
Kolkata, West Bengal 700026
Phone: +91 9674004799
Email: shapeandstrength@gmail.com
Hours: Monday to Sunday, 7:00 AM – 9:00 PM
We’re committed to addressing your concerns promptly and transparently.
Your Trust Matters
At Shape and Strength, we’ve built our reputation on trust, care, and results. Protecting your privacy is a fundamental part of that commitment. We handle your information with the same care and professionalism we bring to your treatment.
Thank you for trusting us with your health and wellness journey.